Exchange Policy

1. Will accept exchanges on unopened packs of hair unto 30 business days from initial purchase. The hair being returned must be in its original packaging and in its original condition of when you received it. It CANNOT be opened. The bundle(s) cannot have been unwrapped, co-washed, combed, brushed, cut, finger combed, installed or tampered with in any way. Please inspect the hair without un-wrapping the actual bundle, or tampering with it in anyway. If you are not sure how to determine if the hair is of good quality, please consult with your stylist. For hygienic purposes, we do not accept nor compensate for returned used human hair.

2. You must contact us by email [email protected] within the first (3) days of receiving your purchase. At that time we will determine if you will receive a refund or exchange. So as soon as you receive your purchase, please inspect it. Please do not return the product.

3. Once we receive your complaint we will respond within 24 hours of what our initial action to resolve the issue will be.

4. If we shipped your order and the order has been returned to us because of a bad address on your part, because you were not home to sign for the package, you did not want the package because it was late, or because you did not pick up your package from the post office then decide you want a refund, we will charge a restocking fee of $65 per item. To avoid the restocking fee, we will re-ship your order. Shipping must be paid by the customer at a fee of $18.95.

Shipping:

Takes anywhere between 5 to 7 days minimum depending on the time of the week you order.
Foreign Imports Virgin Hair Co.